Prior to contacting the Customer Service Department, please have the following product details readily available in order to receive an authorized RMA number (as detailed in our Return & Repair Policy):
- Aydin Model # and / or Part #
- Aydin Product Serial # (located on label on the back of product)
- Detailed description of failure or issue
- Bill To / Ship To Addresses
- Contact Name for future reference
- Telephone Number
- Email Address (if available)
Please note: ALL products being returned for repairs (both warranty and non-warranty) must receive an authorized RMA number PRIOR to being shipped back to Aydin. This RMA number must be referenced on all inquiries, shipping documents, carton labels, and / or purchase orders.
Aydin Warranty Policies
- Defense Products: Standard 1-Year Warranty.
- Industrial Products: Standard 1-Year Warranty.
- Marine Products: 2-Year Parts Warranty & 1-Year Labor Warranty.
- Extended Warranties are available upon request.
Please see below PDF Warranty Policies for more detailed information.
Aydin Warranty (PDF)
Aydin Marine Warranty (PDF)
In-Warranty Repairs
If the product is under warranty (as listed above), Aydin Displays will repair or replace the unit, at our discretion, at no charge to the customer.
- Depending on the level of repair needed, the standard turnaround time for Marine or Industrial products, after receipt of the unit, is 10 – 15 days.
- Depending on the level of repair needed, the standard turnaround time for Defense products, after receipt of the unit, is 15 – 20 days.
All repairs (covered under the evaluation stemming from the original RMA) are guaranteed for 90 days after the date of shipment back to the customer, or the remainder of the original warranty, whichever is the most beneficial.
Out-of-Warranty Repairs
If the product is no longer under warranty (as listed above), Aydin Displays will perform an evaluation and provide an estimate for the repair costs to the customer, within 7 – 10 business days of the receipt of the unit.
Upon customer approval of the repair costs, Aydin Displays will proceed with the repairs.
- Depending on the level of repair needed, the standard turnaround time for Marine or Industrial products, after approval of the repair costs, is 10 – 15 days.
- Depending on the level of repair needed, the standard turnaround time for Defense products, after approval of the repair costs, is 15 – 20 days.
All repairs (covered under the evaluation stemming from the original RMA) are guaranteed for 90 days after the date of shipment back to the customer, or the remainder of the original warranty, whichever is the most beneficial.
For more information regarding returns & repairs (both warranty and non-warranty), please see the Aydin Displays Return & Repair Policy for detailed instructions.
For customer service & sales support, please feel free to email customer.service@aydindisplays.com or call (610) 404-5353.