Before you contact us, please read the following information:
If you need technical support or if you have questions regarding your Aydin product, you have several contact options to choose from:
- For warranty/non-warranty repairs, you may email firstname.lastname@example.org
- For customer service/sales support, email email@example.com or call 610-404-5353.
At Aydin, we have a commitment to our customers that goes beyond the standard supplier/vendor relationship. We take pride in offering products with superior performance, and we extend this level of performance into our exceptional customer service.
Our staff of experienced customer service representatives and technicians are available to provide you with the prompt technical support and first class customer assistance, should it be required.
*** IMPORTANT – Read below BEFORE you contact us ***
Please send or have the following information readily available to us in your first contact:
• Aydin Model Number or Part Number
• Aydin Product Serial Number
• Detailed Description of Failure
• Ship To/Bill To Addresses
• Contact Name
• Telephone Number
In order to better process and track all repair inquiries and returns, we will assign you a return authorization (RMA) number. Please use your RMA number on any shipping documents, packages and/or purchase orders. Please refer to your RMA number when inquiring about your unit.
Packaging Your Product for Return
If you are making a return for repair, please make sure that your unit is packaged securely to avoid any damage to the returned unit during shipment. We also advise you to insure the unit for the proper amount should it be damaged during transit to us.
Aydin Warranty Policy
Buy with confidence. Aydin offers a 1-year warranty on flat panel displays, and rugged products. Marine products have a 2-year parts and 1-year labor warranty. If at any time during the warranty period your product fails to operate within specification, Aydin will (at our option) replace or repair the unit at no charge. Extended warranties are available upon request. To learn more about our warranties, click one of the links below:
Aydin Warranty (PDF)
Aydin Marine Warranty (PDF)
As long as your unit is under warranty, we will repair it, or if necessary replace it, at no charge. The standard turnaround time for repairs is 5 business days after receipt of the unit. All repairs are warranted for 90 days after the date of the shipment or the remaining of the original warranty, whichever is longer.
If your unit is no longer under warranty, we will perform an evaluation and estimate the repair cost on Aydin products within 7-10 business days of the receipt of the unit and within 60-90 business days for XKD products. We will then contact you to advise you on the repair cost. Upon your approval, we will proceed with the repair. The standard turn-around time for repairs to Aydin products is 10-14 business days and 60-90 business days for XKD products after evaluation of the unit. All repairs are warranted for 90 days after the date of the shipment.
It is the customer’s sole responsibility to backup the contents of their hard drive or other media, including any data you have stored or software you have installed on storage devices. Aydin shall not be responsible for i) any loss of data due to storage media failure, ii) for any software programs, data or other information stored or used on any media or part of any product returned to Aydin for warranty and non-warranty servicing. If during servicing the contents of the hard disk or any other data storage media are altered, deleted, modified or lost, Aydin shall not be held responsible. It is solely the customers/purchasers/end-users/returnees responsibility to back up any software programs, data, or information stored on any storage media or any part of a product returned for servicing.
Sales Terms & Conditions
In order to return goods back to Aydin please note the following.
- Please complete this form – refer to RMA Form Page, to return material back to Aydin for repairs, upgrades, warranty, demo return or credit.
- Once this form is submitted you will receive an acknowledgment via email that we have received your request and are processing your RMA#.
- A second email will follow within 24 business hours with your authorized RMA# (Return #) and detailed instruction including our address for returning your goods.