Before a customer ships a product back to Aydin or Stealth, the customer must obtain a valid RMA number. RMA numbers can be obtained by using our on-line RMA FORM or by completing the PRINTABLE FORM and emailing it back to us at email@example.com.
Once you have received the RMA# please follow the instructions included and ship to the address shown. Please include reference to the RMA# on your paperwork and have it clearly marked on the Shipping Label.
Material received without an authorized RMA Number will be refused or shipped back.
Authorized RMA Numbers will expire 30 days after they are issued.
Only the quantity and material specified on the original RMA request can be returned with the RMA Number issued.
Please package returned products in their original packaging or equivalent to ensure that they will arrive damage free.
We recommend returning products by United Parcel Service, Federal Express, DHL, or another reputable freight forwarder.
The customer prepays all inbound freight charges for both in-warranty and out-of-warranty repairs. We are not responsible for damage that may incur during this shipment. It is recommended that you insure the shipment.
Warranty Repairs will be returned to the customer at no-charge via ground freight only. If you require overnight or other special shipping arrangements, this will be available at the customer’s expense. This can be accomplished by the following methods:
Issuing a Purchase Order with the notation “prepay & Add Freight”,
Provide your own carriers account number (freight Collect)
We will prepay freight cost and bill to your credit card
Freight Claims and Shipment Damage
If the customer receives the original product in damaged condition, notify us immediately. If the shipment was sent by us as a “prepaid” service, we will help the purchaser process the damage claim at once.
If the original freight charges were sent “freight collect” or by other means please notify the carrier immediately to initiate a claims inspection. We will provide assistance, as necessary to process the freight claim.
If we receive your RMA shipment in a damaged condition, we will notify you at once. You will then be required to contact the carrier immediately to initiate a claims inspection. Our Customer Service Department will provide assistance, as necessary, to process the freight claim.
NOTE: the freight companies generally require the company who initiated the shipment to call to make arrangement for claims
Warranty Repair & Replacements
See our Warranty Policy for details
Out of Warranty Repair Services
We will provide you with a written Repair Estimate prior to any service being performed
*AYDIN & AYDIN MARINE Evaluation fees are as follows: $150 for Marine, and $250 for Defense. Fees will vary depending on the model/unit.
Returns for Credit
To receive credit for standard product, the product must be in resalable condition complete with original packaging, documentation and accessories. We will make a determination after evaluating the returned product.
Credit may be refused for any of the following conditions:
Abuse, misuse, neglect, or accidental damage
Improper installation or setup
Failure to provide a suitable operating environment
Use of the product for purposes other than those for which it was designed
Unauthorized attachment, removal, or alteration of any part of the product
Unusual mechanical, physical, or electrical stress, scratches, or dents
Modifications or repairs done by parties other than the seller
We are under NO obligation to accept RMAs for wrongly ordered goods. Exceptions may be considered based on individual situations however a minimum 15% and up to 40% restocking fee will apply. Products beyond 30 days in age are not eligible for consideration.