Stealth’s Commitment to Quality
Stealth.com (a Sparton company) is totally committed to delivering quality and value for our customers, by understanding their needs and solving their problems. We are totally committed to achieving 100% customer satisfaction.
Since 2001, Stealth has been using a registered Quality Management System that’s part of the globally-adopted ISO 9001 standards program. The rigorous work needed to achieve and maintain that internationally recognized certification is just one way of showing our current and prospective customers, as well as our suppliers and business partners, how serious we are about quality — and about meeting and exceeding customer expectations.
Why is ISO 9001 so important?
ISO is not just about quality products or services, it’s a reflection of the entire organization. Companies achieving the tough ISO 9001 standard have shown they’ve put in place an effective Quality Management System that steadily drives improvements in business performance.
ISO 9001 can be applied to any type and size of organization, from small businesses to the world’s largest corporations and government institutions. ISO 9001 provides a structured yet flexible framework for a customer focused business management system that will continually drive business performance improvement.
Enhancing Customer Satisfaction
The aim of ISO 9001 is to enhance customer satisfaction through the effective application of a Quality Management System. This includes processes for the continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. The ISO registration process is not a one time event but a long-term commitment to quality and total customer satisfaction.
Asking You How We Measure Up
Each and every quarter Stealth surveys customers who have purchased from us and asks them how we performed. Customer feedback is monitored, documented and acted upon to ensure continual improvement in our operations and customer satisfaction levels. Customer feedback is a vital part of our business.
About SAI Global
Stealth is audited by SAI Global: www.saiglobal.com, a leading organization operating worldwide that has issued thousands of certificates in North American and International management system standards.
About ISO Organization
ISO, the International Organization for Standardization, (www.iso.org) is a worldwide federation of national standards bodies from some 130 countries. A non-governmental organization started in 1947, ISO’s mission is to promote the development of global standards that will help international trade and foster cooperation in the spheres of intellectual, scientific, technological and economic activity.